All products sold by Video East Corp, Wholesale & Retail are brand new and are manufactured
to meet the highest industry standards. All prices and specifications
are subject to change without notice. Products are shipped F.O.B.
(Freight On Board) and become the sole property of the purchaser upon
delivery to the specified shipping agent. For shipping damage, customers
should file claim to their carrier immediately. Any discrepancy, including
wrong items or missing items, should be reported to Video East Corp, Wholesale & Retail within
24 hours. All packages will be shipped the following business day.
Because of the nature of the Internet, online ordering your purchase
from Video East Corp, Wholesale & Retail acknowledges that you have read and agree to these
terms and conditions. All brands and product names mentioned are trademarks
and/or registered trademarks of their respective holders.
Video East Corp, Wholesale & Retail
Return Merchandise Authorization (RMA) Policy:
All order changes or cancellations should be reported prior to shipping
and by phone. Email is not accepted.
name items may be returned for a replacement or a complete refund.
items may be returned for replacement only.
parts may be subject to quality, operation, and/or performance tests
by Video East Corp, Wholesale & Retail testing facility or by a third party authorized by Video East Corp, Wholesale & Retail. Upon the explained test(s) results, nondefective generic
items may be subject to a 15% restocking fee.
return does not include returns for incompatibility.
Video East Corp, Wholesale & Retail
reserves the right to replace defective parts or to issue a refund
if Video East Corp, Wholesale & Retail sees more fit.
after one week from the time item is received will be of the original
value or the current market price, whichever is less.
will be no refund for shipping under any circumstances.
unless otherwise stated, are covered by their respective manufacturer's
warranties. Within thirty (30) days, we will repair or replace, at
our sole discretion, any product that is deemed defective. After 30
days, the manufacturer's warranty process must be followed.
require prior authorization and must be returned in the original packing
with all disks, cables, accessories, and documentation, including
manuals, warranties, and a copy of original purchase invoice. To request
a Return Merchandise Authorization, call Us, obtain an RMA number,
and clearly write the number on both the invoice copy enclosed with
the returned merchandise and on the packing from outside. Please keep
the RMA number and reference it when calling to check on the status
of your return. All calls requesting RMA should be in the time designed
for them (10:00 AM to 4:00 PM Monday through Friday, excluding the
national and religious holidays). Incomplete or unauthorized returns
will be refused and will be returned to you.
This Warranty Does Not Cover:
This warranty does not cover: installation or service of product;
conditions resulting from consumer mishandling such as improper maintenance
or misuse, abuse, accident, or alteration; all plastic surfaces and
all other exposed parts that are scratched or damaged due to normal
use; products which have had the serial number removed or made illegible;
products rented to others.
There are no expressed or implied warranties except as listed above.
Video East Corp, Wholesale & Retail shall not be liable for special, incidental, consequential
or punitive damages, including, without limitation, direct or indirect
damages for personal injury, loss of goodwill, profits or revenue,
loss of use from this product or any associated equipment, cost of
substitute equipment, downtime cost, loss of data, programs or business
information, or any other losses, or claims of any party dealing with
buyers from such damages, resulting from the use of or inability to
use this product or arising from breach of warranty or contract, negligence,
or any other legal theory. All expressed and implied warranties, including
the warranties of merchantability and fitness for a particular purpose,
are limited to the applicable warranty period set forth above.
and Provincial Law Rights:
Some states and provincial laws do not allow the exclusion or limitation
of incidental or consequential damages, or limitations on how long
an implied warranty lasts, or the exclusion of warranty in certain
situations, so the above limitations or exclusions may not apply to
you. This warranty gives you specific legal rights, and you may have
other rights, which vary, from state to state and from province to
We can only accept unopened boxed software for return within 7 days
of the purchase date. Defective merchandise may be exchanged for the
products must be accompanied by a Return Merchandise Authorization
(RMA) number. We do not accept returns without an RMA. To obtain an
RMA, send us an email at firstname.lastname@example.org.
include the following information in your email.
name of purchaser (i.e., name of buyer)
address used to place order (i.e., johndoe@Video East Corp, Wholesale & Retailon.com)
order number If the product is opened or unopened Reason for return
product is defective or damaged, please tell us if you want an exchange
for the same product
you have an RMA, ship the product back to us. Make sure you fill out
the back of your yellow copy of your invoice (this is your receipt)
and sign it. You'll need to cover the cost of shipping, unless given
alternative instruction from an authorized Returns Representative.
Please use a shipping company that can track packages. We are not
responsible for lost or stolen merchandise.
your return has been received and processed, we will credit your account
or ship you a new copy of your software. Any items marked "Back-ordered"
are temporarily out of stock. We will ship them to you immediately
when they are available.
If you order an out-of-stock software title from us, we will email
you when we expect that product to be available. You will be among
the first to receive the item. Video East Corp, Wholesale & Retail will not charge your credit
card for back-ordered items until we ship your order. No additional
shipping and handling charges will be added when your order ships.
Products on back-order will be shipped using the shipping method you
chose. If you would like to change your shipping method, please send
email to email@example.com and we will change it for you.